Merchant services are financial services that enable businesses to accept and process payments, primarily via credit/debit cards, mobile wallets, and online transactions.

A payment processor handles the technical aspects of the transaction by communicating between the merchant, card network (e.g., Visa, Mastercard), and banks.

A payment gateway is a technology that securely transmits online payment data from your website or app to the payment processor.

You can accept credit and debit cards (Visa, Mastercard, AMEX, Discover), Mobile Wallets (Apple Pay, Google Pay, Samsung Pay), ACH and eChecks, Online Payments, and in-person (POS) payments.

Fees vary and there are many different pricing structures, which some are better than others for different businesses, it should really be on a case-by-case basis.  Some of the fees may include transaction fees (e.g., 3% + $0.30 per transaction), monthly fees, or equipment rental fees.  It depends on the program you are on to determine the fees you incur.

The short answer is yes it's possible.  They have a program called Dual Pricing which can eliminate your processing fees as a merchant.  The fees to process a credit card for your business are mostly because of the rewards offered by card companies.  You can have a dual price where it may be $100 for an item if your customer pays cash, but $104 if they pay by card.  That additional $4 would be paid by the consumer and go directly to the processor to cover the transaction cost essentially eliminating your cost to accept credit cards as a merchant.  Contact Dynamic Intelligence today to schedule a free consultation to see if your business qualifies for this program.

It depends on the program you are on, but funds are generally received in 1-3 days.  It can be same day or may take longer; it depends on the program you are on.

Yes, providers like Dynamic Intelligence offer omnichannel solutions that support both e-commerce and point-of-sale (POS) payments under one system to make your bookkeeping and accounting easier.

POS stands for Point Of Sale.  A POS system is the hardware and software a business uses to complete sales transactions, whether in-store, online, or both.  It is more than just a cash register — a typical POS system helps manage sales, inventory, payments, customers, and reports all in one place.

PCI DSS (Payment Card Industry Data Security Standard) is a set of rules to ensure businesses handle cardholder data securely (a free PCI Quick Reference Guide can be found HERE).  Many merchants we start working with are not compliant; that is part of our service - ensuring that you are compliant with PCI-DSS.  Contact one of our representatives today for a free consultation to make sure you are in compliance.

Not being compliant with PCI - you may be subject to fines or penalties, higher transaction fees, increased risk of data breaches, and in extreme cases termination of your merchant account by the council and card companies.  What would happen to your business if you were unable to accept credit/debit cards as a form of payment?  Contact one of our representatives to schedule a free consultation.

A chargeback occurs when a customer disputes a transaction.  You can help prevent chargebacks by using clear transaction descriptions, providing receipts and tracking information, having a transparent refund policy, and verifying customer identities.

When choosing a merchant services provider, you want to look for companies like Dynamic Intelligence that offer transparent pricing, low fees, great customer support, integration with your tools (POS, e-Commerce, accounting/bookkeeping), fast funding and a secure platform.

Managed IT services are ongoing, proactive technology support and management delivered by an external provider.  Instead of calling for help when something breaks, you outsource your IT operations — such as monitoring, maintenance, cybersecurity, help desk support, network management, and more — to a trusted partner.

With technology emerging the way it does, we believe every business, to some degree, should have outsourced management.  For small to mid-sized companies some of the benefits may include:

• Cost Predictability: You pay a flat rate monthly fee rather than variable costs for repairs and emergency fixes.
• Access to Expertise: You get a full team of IT professionals with wide-ranging skills (networks, security, cloud, etc.) without hiring each specialty.
• Proactive Approach: Issues are often caught before they become big problems (uptime protection, threat detection).
• Scalability: As your business grows, your IT needs to scale — your managed provider can expand services without needing full hiring cycles.
• Focus on Core Business: You free internal leadership and staff from worrying about technology, so they can focus on what they do best.

While offerings and services vary from client to client, common services include:

• 24/7 monitoring and alerting
• Help desk / user support (remote and/or onsite
• Patch management and software updates
• Network management and optimization
• Cybersecurity tools, threat detection, and incident response
• Backup, disaster recovery, and business continuity
• Cloud integration and management
• Vendor management (hardware, software, licensing)
• Strategic IT consulting, planning, and budgeting

In most cases, managed IT services operate under a monthly subscription (flat fee) model.  This covers defined scope of services, ensuring predictability.  If there are special or one-off projects (e.g., data center migration, large upgrades, hardware overhaul), they may be billed separately or under an agreed project scope.

At Dynamic Intelligence we do not require any termed length contracts, however most of our clients prefer to have a 12-36 month contract or sometimes longer to lock in services, pricing, etc.  It depends on the client's needs for our services and what works best for them.  We are here to support your technology needs for your business — we believe in catering to your needs based on your goals.

The short answer is we tailor to your needs as a business to ensure it operates as smoothly as it can based on the technology you have.

Dynamic Intelligence guarantees fast response times as part of your service which is defined in our scope and dependent upon your SLA (Service Level Agreement).  We work to maximize response times, resolution times, and uptime guarantees based on escalation procedures — how urgent issues get prioritized.  We have a guarantee — if we do not meet it, we provide credit which is clearly defined in your SLA.

Yes of course.  A good provider should be vendor-agnostic and able to coordinate with your existing hardware, software, cloud provider, or telecom vendors.  You shouldn't need to rip and replace everything immediately.  Transition and integration planning are part of the onboarding process.

Managed IT services should augment your in-house team.  Some clients retain staff for internal support while outsourcing more complex work, or use us for overflow, specialized tasks, and backup coverage.  We'll define clear roles and communication paths to avoid overlap.  Our team works with several different clients so we see a lot of different stuff that your internal team may not be familiar with.  Often times just having the expertise and experience in your back pocket can be extremely beneficial for your business.

Our entire foundation is built off security.  What separates Dynamic Intelligence is we start with ensuring security and building off that.  Other providers seem to build the infrastructure and then security is an afterthought.  We implement some of the following services to ensure a secure atmosphere:

• NextGen Firewalls, NextGen AV, Intrusion detection/prevention with active threat monitoring.
• Multifactor Authentication (MFA).
• Patch management & secure configuration with auditing.
• Endpoint protection & monitoring.
• Network segmentation and least privilege with ZTNA.
• Regular backups, disaster recovery planning, and business continuity.
• Information security policy, planning, training, and incident response plans.
• MDR with integration of our SOC.

Our service is tailored to each client based off your needs, but implementing these measures help reduce risk and meet compliance standards relevant to your industry.

Onboarding typically includes these steps:

• Discovery & Audit: Evaluate your existing systems, architecture, and gaps.
• Planning & Proposal: Define scope, services, systems to migrate or integrate.
• Transition / Implementation: Migrate systems, set up monitoring/security, test failovers.
• Training & Handoff: Brief your team on new tools, processes, and support workflows.
• Ongoing Management & Optimization.

Depending on network size, complexity, and legacy systems, onboarding may take anywhere from a week or two, to a couple months.  It is dependent on the level of service, size, and scope for our clients.  We work to make the transition as smooth as possible.

Absolutely, no two businesses are the same and we don't treat them so.  We do have basic tiered packages that fit some of our clients' essential needs but most go with a package and then pick and choose based on the requirements for the company and level of service that is needed to fit your budget.  As your business evolves, you can scale up or adjust the package as you go along.

At Dynamic Intelligence, we believe in transparency.  We can customize any metrics to fit your needs but some of our common KPIs and reports include:

• System uptime / availability
• Security incident counts / resolution times
• Mean time to detect (MTTD) / mean time to repair (MTTR)
• Help desk ticket volume, response & resolution times
• Patch / update compliance percentage
• Trends in performance (network latency, server health, utilization)
• Cost savings of proactive management vs reactive break/fix.

At Dynamic Intelligence we aim for long-term partnerships built on trust.  We do not require any termed contract lengths — you can elect to go month to month if you choose and we do stand behind our products and services, we do have a 30-day money back guarantee for services if our clients are not satisfied.

If performance does not meet agreed SLAs, you should have recourse and be entitled to service credits, contract review, or termination with notice.  We stand behind that.  We believe in complete transparency.  We want to build a long-term partnership with you and your business so we can grow together.

While we serve a range of clients, our focus is often on small to mid-sized businesses needing enterprise-level IT services without the enterprise price tag.  We are well-suited for businesses in fields such as professional services, retail, finance, manufacturing, critical infrastructure, healthcare, and more.  We have a diverse team and can tailor your needs generally.  The best thing to do is schedule a call with one of our professionals and we can answer any questions you may have or see if we are a good fit for one another.

To get started, you can contact us directly (phone or email) or schedule a free consultation.  We'll conduct a preliminary discovery call to understand your infrastructure, challenges, and objectives.  From there, we'll draft a proposal and onboarding plan.